applications and software support can be expensive. unless your business is software, the likelihood is that you don't have an army of IT people sitting by waiting for something to go wrong to jump on it. if your original developers or service offer good support options then great, but if you have lost touch and need fixes, investigations and changes carried out on an adhoc basis, the various options can divert you from the real work you need to carry out in your business. rrsIT can help. we work with you to develop a workable adhoc framework of support, and source remote freelancers who are willing to support your application sets. this is not without its challenges, and by no means suitable for every business, but is an avenue worth at least exploring if you cannot afford to run dedicated support contracts or have full time staff for the unknown.
rrsIT will consult with you to work through a lightweight checklist to determine and assess readiness, need and approach. Some of the key areas to be addressed are:
- - software support requirements
- - risks and impacts to business
- - security and legal constraints
- - determine options for support SLA
- - plan, resource and estimate adhoc support framework